Library Wireless Usage Policy--Often Overlooked

I recently presented a workshop where the topic of discussion was about dealing with patron laptops within libraries. The main point I conveyed was that a library NEEDS to have a Wireless usage policy. PERIOD!!! I asked if they had a policy concerning wireless. I was surprised that a large number did not. Tsk Tsk.

Let me make this abundantly clear. I believe it is absolutely necessary for libraries to have some sort of wireless usage policy if they are providing wireless within the library. Although it is nice to have a regular internet usage policy, and one that compliments the wireless policy, but there are some differences that need to be drafted for a wireless policy. And you may even want to consult with a technical writer or lawyer while doing so if you feel the need for it.

Why should libraries have one? One main reason is for the protection of not only the library, but also for patrons as well. A clearly defined policy will point out what is and is not acceptable, the risks involved, and it should have limitations and disclaimers in there which would absolve the library of responsibility while using the wireless.

Besides this part of the policy, there are some other things that you will want to consider putting in. For instance, will the library staff troubleshoot, assist or connect patron laptops to their wireless? I have strong opinions advising against that, but each library will make that decision for themselves. And for various different reasons.

A part of the policy that should extensively advise patrons on, is the risks involved with connecting to a public wireless connection. Such as possible viruses, malware, loss of data, possible hacking/snooping by others connected,possible hardware/software failure, and etc. You may want to consider posting preventative resources such as; signage, brochures, or perhaps on your website for patrons both inside and outside the library(for the patrons that connect in the parking lot) in addition to the policy. This informs patrons on how to protect themselves while surfing through wireless.

Another important point about the wireless policy is this. If patrons have a problem or discrepancy with staff about wireless. Make the policy the bad guy. You can state something to this example "The wireless policy clearly states"; and this has you covered. Which leads me to say this...a library should be ready to enforce the usage policy. Going over the policy with staff and being consistent is the key for policy enforcement. Also, be sure to have your policy approved and reviewed annually by either your Board or elected officials.

There are so many caveats that I could go into in regards to this subject. But a clearly defined wireless policy, one that is clearly visible throughout your library (inside the building and outside) is necessary for the protection to the whole of your library and patrons using it. If you need help with this, please contact me and I will be glad to give you some ideas or resources on how to make an effective policy.

Comments or thoughts? If so, let me hear from you.

Rodney